Enteractive & Optimove Integration
Call Center Services for iGaming that Reactivate Churned Players
Overview
Enteractive is a powerful and effective call center solution that enables iGaming operators to follow up with players directly via voice calls when campaigns underperform, to drive re-engagement and improve campaign outcomes.
By integrating with Optimove, Enteractive gathers campaign details and customer data, providing a feedback loop at the campaign’s conclusion to evaluate performance, and follow up with players when campaigns underperform.
By integrating with Optimove, Enteractive gathers campaign details and customer data, providing a feedback loop at the campaign’s conclusion to evaluate performance, and follow up with players when campaigns underperform.
Key Features
Call Center Services for Scheduled Campaigns
Collect campaign details and customer data. When campaigns underperform, Enteractive steps in to call players directly and re-engage them.
Data-Driven Campaigns
Utilize Optimove’s advanced data segmentation capabilities to identify player segments and execute targeted outbound calling campaigns, recovering churned players and boosting overall engagement.
Recommended Use Cases
Player Reactivation via Voice
Re-engage churned players phone calls, significantly boosting reactivation rates. Send a follow-up SMS with a call summary or to inform the customer of the contact attempt.
Multi-Channel Communication
Send outbound campaigns via email and SMS, with follow-up calls from Enteractive’s call center service to enhance player engagement.
Call Summary
Use Optimove to send a summary via SMS with the conversation highlights, to provide players with the relevant information.
Re-engage churned players phone calls, significantly boosting reactivation rates. Send a follow-up SMS with a call summary or to inform the customer of the contact attempt.
Multi-Channel Communication
Send outbound campaigns via email and SMS, with follow-up calls from Enteractive’s call center service to enhance player engagement.
Call Summary
Use Optimove to send a summary via SMS with the conversation highlights, to provide players with the relevant information.
About Us
Enteractive is the industry leader in Reactivation, driving innovation through our tech, powered by personal human interaction.
As the pioneers behind the (Re)Activation Cloud®, we are experts in personal contact. We partner with operators to increase retention and player loyalty, by engaging with players on a 1-on-1 conversation.
Our latest product is the player-facing mobile-first Engager platform, allowing players to manage how they communicate with us through both live chat and one-to-one phone calls. This adds another layer of personalisation for players which is key to retention.
Our (Re)Activation services use the latest innovative technologies to keep your player data safe, highly-secured and compliant with modern regulation including GDPR & G4 Responsible Gaming.
We’re about building bridges between operators and their players. By learning more about them we help you create a win-win situation where players are happier and your company is more profitable.
As the pioneers behind the (Re)Activation Cloud®, we are experts in personal contact. We partner with operators to increase retention and player loyalty, by engaging with players on a 1-on-1 conversation.
Our latest product is the player-facing mobile-first Engager platform, allowing players to manage how they communicate with us through both live chat and one-to-one phone calls. This adds another layer of personalisation for players which is key to retention.
Our (Re)Activation services use the latest innovative technologies to keep your player data safe, highly-secured and compliant with modern regulation including GDPR & G4 Responsible Gaming.
We’re about building bridges between operators and their players. By learning more about them we help you create a win-win situation where players are happier and your company is more profitable.
